Report Abuse/Violation

Tell us if your device is being monitored without your permissions In the event, you have any grievance regarding anything related to these Terms, Privacy Policy, USER LICENSE AGREEMENT or with any content or service of MobiSafer.com, in that case, you may freely write your concerns/complaint (along with necessary proof, such as screenshot, etc.) […]

Data Sync issues

1. The app Disable or stuck, so if you have a chance to reboot the target device, please do it. Or, maybe you should wait until the device has no battery, and it will automatically reboot when it was plugged into a charger. Notes: There are some “essential settings” you should check […]

Sometimes I Can’t See New Data?

You should check again if the target phone has an internet connection. MobiSafer uses an internet connection to send recorded data to the server. If Cell Tracker can not send data to the server due to no internet connection, it will save recorded data to temporary files on the target phone and […]

Call Recording issues

There are 6 possible reasons: There is another call recorder working on your phone that blocks MobiSafer app. Android allows only one recorder working, so you MUST remove ALL other recorders at first, otherwise, MobiSafer will fail to record calls. You are using a “voice assistant” app, the app is […]

Call recording doesn’t work?

There are 6 possible reasons: There is another call recorder working on your phone that blocks MobiSafer app. Android allows only one recorder working, so you MUST remove ALL other recorders at first, otherwise, MobiSafer will fail to record calls. You are using a “voice assistant” app, the app is […]

Data not uploading?

The device may not be connected to the Internet, or can not connect to Servers. In this case, wait 2 or 3 hours. 1. All Logs stopped uploading Reasons: Security settings/apps or memory cleaners stopped MobiSafer app. Battery saver is enabled. Background Internet data is restricted. Check the following settings […]

Refund Policy

This policy governs your purchase of mobisafer Android application subscription. Please make sure you read this carefully before completing your order as it sets out your rights in reference to your purchases, including important limitations and exclusions. Your placement of an order constitutes your agreement that your order is governed […]